If you are not fully satisfied with the products you have purchased from Purrfect Fence, we certainly want to do our best to make sure to fix that. If you have simply changed your mind we want to help with that as well.
Our policy in a nutshell
We'll give you a full refund as long as:
- It's been less than 14 days since you received your item
- You haven't damaged it
- It's in resalable condition e.g. tags still attached, packaging is unopened, item has not been stained or marked.
- You have proof of purchase, such as your receipt, e-receipt, delivery note, or your order confirmation email.
- Your item is included in our returns policy.
You are generally responsible for the cost of return shipping unless your order is proven to be defective, not as described, or incorrect.
You can review our full list of return/cancellation provisions in our Terms and Conditions.
Please note, we reserve the right to refuse an exchange or refund if goods are damaged or aren't returned in a saleable condition.
If you don't have proof of purchase, we can't offer you a refund, gift card or exchange.
You must notify us of your intention to cancel the contract prior to initiating your return. You have up to 14 days after the date on which the product is delivered to you. Please email us at firstname.lastname@example.org or call our customer service team on 0808 164 9077. We will advise you of the best way to send your item back to us.