Terms and Conditions
Your statutory customer rights are not affected.
PYP Ventures, LLC located at 675 S Glaspie St, Oxford, Michigan 48371.
Telephone: 0808 164 9077
Online: Contact Us
The person, company or organisation purchasing goods or services from 'The Company', as shall be entered within the 'customer' section of all Company sales order/ecommerce/invoice documentation.
- Company Background
Purr...fect Fence is a family owned and operated international mail order company that has evolved from Benner's Deer Fencing systems. The same high-strength and long-lasting material utilised for Purr...fect Fence has been used four 20 years to keep deer out of gardens and landscaping.
Since the transformation to a fence system designed specifically four cats nearly 20 years ago, Purr...fect Fence has experienced rapid expansion. Now many thousands of cat owners, shelters, and animal care professionals utilise our product with unprecedented results. Our goal is to continue to improve our systems, expand our product line, and most importantly enhance the lives of cats.
Headquartered in Oxford, Michigan, USA, we ship direct nationwide and around the world to Canada, the UK and Europe. We are proud to say that we have customers on every continent except Antartica. Order Purr...fect Fence today and find out why so many people describe our product as a "Life-changing" experience.
All products are new (no seconds or ex-display here), offered in a wide range of quality, style and finish to suit most budgets and tastes.
- Overview Of Terms & Conditions
These terms and conditions (last updated January 2020) shall apply to the sale and supply of containment and fencing systems for pets and associated services by 'The Company', to the entity hereby referred to as 'The Customer'. 'The Company' means of good practice and retail compliance is primarily regulated by the "Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014 (ICACS). This document contains references to the said regulations and has been supported with background information gained from the web sites of related parties, being; Department for business innovation and skills . Any order placed by 'The Customer' whether in person, by telephone, by mail or online (ecommerce) shall form a legally binding contract of sale, thus whilst the below terms are extensive they are given to define and protect the due rights of both 'The Customer' and 'The Company'.
- RETENTION OF TITLE/OWNERSHIP
1.1 Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of order/invoice monies has been received from 'The Customer'.
1.2 Should the 'The Customer' obtain goods without making full payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of all outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point the order cancellation process (section 7 below) shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.
2.1 All pricing as shown upon 'The Company' literature and this web site are shown in (£) Pounds Sterling.
2.2 All pricing as shown upon 'The Company' literature and this web site are shown inclusive of the current prevailing rate of Value Added Tax (VAT).
2.3 All pricing as shown upon any branded literature provided, i.e; brochures, is provided for information only and does not form part of a sale. 'The Company' web site pricing shall prevail and apply at point of sale.
2.4 All goods as priced, except those defined in 2.5, shall be supplied free of delivery charge when delivered to addresses in mainland locations throughout England, Wales and Scotland.
2.5 Our 'free delivery' pricing does not apply to all products and all UK locations. Please contact us with questions regarding our delivery area.
2.6 For orders where 2.5 applies, 'The Company' shall notify 'The Customer' of; (a) whether their location is serviceable, and (b) any extra delivery or service charges.
2.7 Should 'The Customer' accept our revised service and pricing offered under 2.6 the order shall be revised and proceed. If declined, 'The Company' will cancel 'The Customers' order and refund all order monies received.
2.8 'The Company' pricing is reviewed upon a calendar monthly basis, but revisions will be applied at any time for; (a: increases) material and manufacturer price rises, or (b: reductions) offers or promotions as defined.
2.9 'The Company' reserve the right to offer 'The Customer' reduced pricing should they; (a) use a voucher code, (b) offer volume incentive, or (c) offer other incentive where discretion can be applied.
2.10 'The Company' cannot retrospectively apply pricing changes once an order has been fully processed.
2.11 'The Company' cannot retrospectively apply a voucher code to an order once it has been fully processed.
2.12 Prices stated on pro-forma invoices issued by 'The Company' are only valid until the valid date stated on the pro-forma. Pro-forma orders where payment is received after the valid date may be rejected if the product price has changed. Upon rejection, any payment received will be duly returned.
3.1 'The Company' standard payment terms are full payment with order.
3.2 Payments are only accepted in (£) Pounds Sterling. Under special circumstances for customers outside of the United Kingdom, we may offer payment in local currencies at our sole discretion when available.
3.3 Payments are only accepted by the following means; BACS (electronic banking), Visa, MasterCard, Visa, American Express, and Paypal.
3.4 Goods shall not be released until payment clearance and the funds credit 'The Company' bank account.
3.5 'The Company' actively strive to prevent credit/debit card fraud. All card-based orders without exception are subjected to cardholder name, address and other security checks as deemed essential.
3.6 'The Company' retain the right to undertake any third party search as necessary, such as via 'The Company' card processing organisation, to satisfy that 'The Customer' card details are valid.
3.7 It is the responsibility of 'The Customer' to always provide their registered cardholder address when requested. Any processing delays caused by incorrect data provision will not be at the fault of 'The Company'.
3.8 'The Company' reserves the right to alter the standard payment terms of any customer if deemed appropriate, or where special terms form part of a package deal or offer.
3.9 'The Company' reserves the right to reject orders should details supplied by 'The Customer' fail to pass security checks detailed in 3.5 and 3.6
4.1 'The Company' shall aim to fulfil all orders at the earliest opportunity subject to 4.3, using the distribution infrastructure provided by the manufacturer of the branded product chosen.
4.2 'The Company' delivery periods as published are given in good faith and are anticipated, based upon manufacturer guidance. Delivery can occur sooner or later than the anticipated timescales.
4.3 The delivery period will commence from point of cleared payment, thus (a) next working day upon card-based orders, and (b) clearance of funds upon cheque-based orders.
4.4 Delivery periods are provided in working days (i.e; 20 working days = 4 weeks), to account for the incidence of public holidays and that manufacturers transport typically operate weekdays only.
4.5 Deliveries are made weekdays only, typically during the hours of 7.00am to 7.00pm, however this can vary by courier. 'The Company' is not able to offer timed deliveries.
4.6 The party delivering on behalf of 'The Company' shall be instructed to contact 'The Customer' to advise a delivery date near the term of their order either by providing tracking information or by other reasonable means. Notice may vary between 1 and 5 working days.
4.7 Product delivery (supply only) shall be to kerbside or driveway only. It is at the discretion of the carrier or delivery driver, should they decide to transit the goods to an alternative point upon the property of 'The Customer'.
4.8 As 'The Company' is not the manufacturer of the branded products, it cannot be held responsible for delay in delivery caused by; (a) the manufacturing process, or (b) third party such as a contracted carrier.
4.9 Should the delivery period extend beyond (whichever is longer) that published, subsequently notified or 30 days after the date of order 'The Customer' can cancel their order without penalty.
4.10 It is the responsibility of the 'The Customer' to provide free and unobstructed access for product delivery and subsequent usage. Any failed, abortive or return delivery charges shall be recovered from 'The Customer' at cost.
4.11 In the interests of Health & Safety for 'The Company' employees, manufacturers or contractors, on delivery our bulky products shall not be; (a) lifted over walls, fences etc, and (b) transited to other floors other than highway level.
4.12 'The Company' will not bear any abortive costs arising from 'The Customer' due to a failed delivery, as the delivery process is operated by each manufacturer beyond the control of 'The Company'.
4.13 "Expected", "Typical", "Anticipated" and "Estimated" delivery dates stated on 'The Company' website and associated literature do not imply guaranteed delivery dates. See also
4.14 It is the duty of " The Customer" to make themselves available to be contacted prior to delivery. Should " The Company" or its chosen agent be unable to contact " The Customer" the delivery of the order could be adversely affected.
4.15 " The Company is not liable for delivery delays or failures caused by factors outside of "The Company" control including " Acts of Nature" adverse weather conditions, road accidents, vehicle breakdown or personal illness.
4.16 Delivery shall only be made to a registered residential or commercial address. Delivery will not be made to an allotment, Car park, waste ground etc.
5.1 All products are sold and supplied for self-assembly only by 'The Customer', unless otherwise stated.
5.2 'The Company' will not bear any abortive costs arising from 'The Customer' or their privately employed labour, due to the failure of 'The Customer' to check the product as defined in 5.7, or while awaiting receipt of any missing or replacement parts.
5.9 See section 12.3 regarding personal injury.
6.1 'The Customer' shall inspect the goods and notify 'The Company' within Fourteen days after the day of receipt of any shortages or damage to the said goods.
6.2 Shortage or damage should be reported with detail, either in writing to 'The Company' address, by email to firstname.lastname@example.org or by telephone. Pictures may be requested.
6.3 Upon approved claims within the period defined in 6.1, the ‘Company’ will forward the replacement parts usually within 5 to 10 working days, subject to stock level.
6.4 Guarantee claims made by 'The Customer' after the period as defined in 6.1, shall only be considered at the discretion of the 'The Company'.
- RETURN (CANCELLATION)
7.1 All goods are newly manufactured for sale or to order, as described upon 'The Company' web site. We do not retail seconds or ex-display products, thus a return should be considered unlikely.
7.2 A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery (except 7.3), as defined by the Consumer Rights Act 2015.
7.3 'The Customer' has no right to cancel at any time should their order include any modification or bespoke requirements agreed with the customer at the order stage.
7.4 The statement in 7.3 is formed from the 'Exceptions to the right to cancel' as per the Consumer Rights Act 2015.
7.5 A return or cancellation should be made in a durable means as defined by the Consumer Rights Act 2015 being; either in writing to 'The Company' address or by email to email@example.com.
7.6 It is the responsibility of 'The Customer' to meet all product return costs, either by their own arrangement or at the direct cost levied to 'The Company'. Stated, this provision is as per the Consumer Rights Act 2015.
7.7 It is the responsibility of 'The Customer' to retain possession and take reasonable care of the goods, until the goods have been returned to the possession of; 'The Company', the manufacturer or a carrier appointed by either.
7.8 All return costs sought by 'The Company' shall be deducted from the order monies held, thus any refund to 'The Customer' shall be passed less this return charge.
7.9 Return costs are not fixed and are based upon variables such as product and location. Typical return costs begin at £35 for a basic pre-packed item, through £60-£145 for larger orders, to several hundred pounds for very large orders.
7.10 If the 'The Company' agrees to undertake a collection and return, 'The Company' shall notify 'The Customer' of the return charge in by email or telephone prior to undertaking the process.
7.11 'The Company' will not profit from any return charges received from 'The Customer'. A return charge will always equate to the cost 'The Company' expended.
7.12 Reimbursement (refund) of cancelled order monies held, less the return delivery charge defined in 7.6 to 7.11, shall be made in a period not exceeding 30 days, as per the Consumer Rights Act 2015.
7.13 Statute states that a product should be returned in its original condition, thus fit for re-sale as new. We shall therefore reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.
7.14 'The Company' is not liable for damages or issues caused by factors outside of 'The Company' control including "Acts of Nature", adverse weather conditions, flooding, vandalism or accidental damage.
7.15 Under the Consumer Rights Act 2015, 'The Customer' has an right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and to get a full refund. This right is limited to 30 days from the date 'The Customer' took ownership of the goods.
7.16 If an item is faulty and needs to be returned, the customer does not have to pay the postage costs for the return of the faulty item. If the customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return as per the Consumer Rights Act 2015.
8.1 In the event of any complaint or grievance, 'The Customer' should initially make contact by telephone on 0808 164 9077, followed by a formal email complaint to firstname.lastname@example.org or letter to 'The Company' address.
8.2 For efficient handling, 'The Customer' should state upon all correspondence; (a) their name, (b) their address, (c) their sales invoice number, (d) the product, and (e) a description of their complaint.
8.3 We shall endeavour to promptly resolve any complaint and/or respond with our stance. Should a response not be received within 5 working days, please send a "Second Request" for the attention of The Customer Service Manager.
8.4 It is the intention of 'The Company' to resolve any dispute fairly, amicably and to the satisfaction of all parties concerned at the earliest opportunity. Online Dispute Resolution (ODR) Platform - http://ec.europa.eu/consumers/odr
9.1 We are committed to protect and respect customer privacy.
9.2 We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
9.3 Any personal details given by 'The Customer' shall not be passed or made available to any other company, organization or third party with the exception of 10.4.
9.4 To enable us to efficiently fulfil your order, 'The Customer' contact name, telephone number and address shall be passed to our couriers to enable direct delivery and communication.
9.5 'The Company' shall only use 'The Customer' telephone and email contact details when deemed appropriate and necessary to discuss and fulfil their order.
9.6 'The Company' will not pass to any third party the details of the subscribers of 'The Company' email newsletter.
9.7 Subscribers of 'The Company' email newsletter retain the right to be removed from our database at any time by selecting the 'unsubscribe' function at the base of any newsletter received.
9.8 'The Company' will not contact any previous customer post-sale for marketing purposes.
10.1 For customer security of sensitive information, 'The Company' web site operates a secure e-commerce automated payment process, approved by all UK banks.
10.2 'The Company' secure encrypted environment is held upon certified secure server, operated by Shopify (A Canadian company with operations in the USA, United Kingdom, Canada, Sweden, Germany and more.)
10.4 All personal data entered via this web site by 'The Customer' will always be stored or transferred using the same level of encryption as mentioned above.
11.1 All reviews placed via email or our web site shall remain anonymous. No personal contact details shall be shown.
11.2 As reviews are anonymous we're unable to reply, thus no order specific content should be submitted.
11.3 For all orders we shall issue 'The Customer' with an email 'review reminder', 30 days after transaction.
11.4 We retain the right to correct grammar upon any review, but not the content.
11.5 All reviews submitted are subject to 'Company' vetting. We retain the right to approve, disapprove or display at our discretion.
11.6 For continuous product improvement and monitoring, we reserve the right to forward any review as needed to improve our company processes and products.
11.7 To ensure we receive genuine product feedback, only 'The Customer' has the ability to submit a product review; via the 'review reminder'.
- Access to Our Site
12.1 Access to Our Site is free of charge.
12.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
12.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
- Intellectual Property Rights
13.1 All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
13.2 Subject to sub-Clauses 4.3 and 4.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
13.3 You may:
13.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
13.3.2 Download Our Site (or any part of it) for caching;
13.3.3 Print one copy of any pages from Our Site;
13.3.4 Download extracts from pages on Our Site; and
13.3.5 Save pages from Our Site for later and/or offline viewing.
13.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
13.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
13.6 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
- Links to Our Site
14.1 You may link to Our Site provided that:
14.1.1 You do so in a fair and legal manner;
14.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
14.1.3 You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
14.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
14.2 Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at email@example.com for further information.
14.3 You may not link to Our Site from any other site the main content of which contains material that:
14.3.1 is sexually explicit;
14.3.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
14.3.3 promotes violence;
14.3.4 promotes or assists in any form of unlawful activity;
14.3.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
14.3.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
14.3.7 is calculated or is otherwise likely to deceive another person;
14.3.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
14.3.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this subClause 5.4);
14.3.10 implies any form of affiliation with Us where none exists;
14.3.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
14.3.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
- Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
16.1 Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to pet care.
16.2 Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
16.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
- Our Liability
17.1 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
17.2 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
17.3 Our Site is intended for non-commercial use only. If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
17.4 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
17.5 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
17.6 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
- Viruses, Malware and Security
18.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
18.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
18.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
18.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
18.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
18.6 By breaching the provisions of sub-Clauses 9.3 to 9.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
- Acceptable Usage Policy
19.1 You may only use Our Site in a manner that is lawful. Specifically:
19.1.1 you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
19.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
19.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
19.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
19.2 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
19.2.1 suspend, whether temporarily or permanently, your right to access Our Site;
19.2.2 issue you with a written warning;
19.2.3 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
19.2.4 take further legal action against you as appropriate;
19.2.5 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
19.2.6 any other actions which We deem reasonably appropriate (and lawful).
19.3 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
- Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies.
- Changes to these Terms and Conditions
21.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
21.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise
- Communications from Us
22.1 If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
22.2 We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 7 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
22.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at firstname.lastname@example.org
23.1 If 'The Customer' wishes to amend their order post-sale (i.e; after order processing), a nominal £15 'Administration Charge' shall be levied to account for the manual handling of all documentary and payment revisions in line with any post-sale 'Customer' instructions; extra-over to any material or service cost adjustments/revisions.
23.2 Should the product ordered by 'The Customer' become unavailable, 'The Company' reserves the right to arrange the supply of an alternative product of a similar nature and value where appropriate or to arrange a refund for 'The Customer'.
23.3 It is the responsibility of 'The Customer' to take reasonable care during the assembly and use of the product(s). 'The Company' shall not be held liable for any damage or personal injury caused by misadventure, negligence or misuse of the product(s).
24.1 These terms and conditions shall be interpreted in accordance with UK Law.
24.2 All sales conducted through 'The Company' are subject to these terms and conditions.